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RMA Form - Return Merchandise Authorization

A RMA Number is required for all returns, we do this so we can track the return and know what the item is for when we receive it in our warehouse
    • Cancellation of order can only be done, before the item is processed for shipment
    • Customer must contact us for RMA number within 30 calendar days of receipt of the item / product
    • All returned items are subject to a 15% restocking fee
    • We reserve the right to refused the returned product or retain up to an additional 20% fee if the product is returned to us without its original contents or if it is not in its original packaged condition
    • Returns can only be accepted in original packing and packing materials
    • No refunds or exchanges can be made after one month of the date when the product was purchased
    • No refunds or exchanges may be forthcoming due to original product model year color variance
    • Items returned to CNDCS after 60 days will receive store credit
    • No store credit will be issued after 180 days
    • Customer is responsible for all shipping charges
    • Any return that does not have an a RMA number assigned and written on the outside of the box - will be refused and returned to customer
    • The CNDCS Canopy Company does not accept COD shipments
    • All return items are inspected for damage  - ( this can take up to two weeks upon receipt of the return )

    If you are returning a product:

    Please fill out the form below and our expert support team will send you a RMA Number with return instructions.

    All products returned to The CNDCS Canopy Company are inspected for damage and if damage is found that is not from a factory defect, additional charges may apply via refund or a refund may not be granted.

    Please contact us for detailed instructions to obtain a Return Merchandise Number ( RMA ) at support@cndcscanopycompany.com within 30 calendar days of the receipt of the item. Please write the RMA number on the outside of the carton / box so the shipping dock can expedite the return and process the refund. All products returned to The CNDCS Canopy Company are inspected for damage and if damage is found that is not from a factory defect, additional charges may apply via refund or a refund may not be granted. Refunds can not be given after 60 days of purchase - If a return item arrives to CNDCS Canopy Company after 60 days, store credit will be granted.

    If you are exchanging a product:

    • If in stock, re-order the correct item and we will ship the item out ASAP
    • Please follow the return process for the original item
    Special Order Items and Gazebo Metal Frame Parts:

    Gazebo metal frame part products may not be canceled, returned or exchanged. If such products are damaged in shipment, we will assist you with freight claims.


    To ensure a smooth and expedient RMA process, please read the full return policy ( PRESS HERE ) carefully before filling out the RMA form:

    * denotes required field

    Contact Name*
    Product Order Number*
    Product Name or Part Number*
    Email Address*
    Was Product Un-Boxed and Un-Wrapped*
    Return Reason*
    Return Reason Explanation*
    2000 characters remaining
    You have read the FULL CNDCS Return Policy and agree to the terms and conditions *
    Enter the code shown: