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RMA Form - Return Merchandise Authorization
A RMA Number is required for all returns, we do this so we can
track the return and know what the item is for when we receive it in our
warehouse.
Cancellation of order
can only be done, before the item is processed for shipment
Customer must contact
us for RMA number within 30 calendar days of receipt of the item /
product
All returned items are
subject to a 15% restocking fee
We reserve the right to refused the
returned product or
retain up to an additional 20% fee if the product is returned to us without
its original
contents or if it is not in its original packaged condition
Returns can only be
accepted in original packing and packing materials
No refunds or exchanges can be make after one month of the date
when the product was purchased
Items returned to CNDCS after 60 days will receive store credit
Customer is
responsible for all shipping charges
Any return that
does
not have an a RMA number assigned and written on the outside of the
box - will
be refused and returned to customer
The CNDCS Canopy Company does not
accept COD shipments
All return items are inspected
for damage - ( this
can take up to two weeks upon receipt of the return )
If you are returning a product:
Please fill out the form below and out support team will send you a RMA Number with return instructions.
All products returned to The CNDCS Canopy Company
are inspected for damage and if damage is found that is not from a
factory defect, additional charges may apply via refund or a refund may
not be granted.
Please contact us for detailed instructions to obtain a Return Merchandise Number ( RMA ) at support@cndcscanopycompany.com within
30 calendar days of the receipt of the item. Please write the RMA
number on the
outside of the carton / box so the shipping dock can expedite the return
and
process the refund. All products returned to The CNDCS Canopy Company
are inspected for damage and if damage is found that is not from a
factory defect, additional charges may apply via refund or a refund may
not be granted. Refunds can not be given after 60 days of purchase - If a
return item arrives to CNDCS Canopy Company after 60 days, store credit
will be granted.
If you are exchanging a
product:
- If in stock, re-order the correct item and we will ship the item out ASAP
- Please follow the return process for the original item
Special
Order Items and Gazebo Metal Frame Parts:
Gazebo
metal frame part products may not be canceled, returned or exchanged. If
such
products are damaged in shipment, we will assist you with freight
claims.
To ensure a smooth
and expedient RMA process, please read the full return policy
( PRESS HERE ) carefully before filling out the RMA form:
* denotes required field
Product Name or Part Number*
Was Product Un-Boxed and Un-Wrapped*
Return Reason Explanation*
2000 characters remaining
You have read the FULL CNDCS Return Policy and agree to the terms and conditions *
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