The CNDCS Canopy Company - Return Policy

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	General Corporate Refund, Returns, Cancellation and Product Policies / Instructions: These policies cover all products, unless otherwise stated in the individual ad Replacement Canopies and Mosquito Netting that we sell will only fit specific models, manufacturer and manufacturer years and therefor will not fit any other model gazebo. All name brand canopies and mosquito netting we sell are exact, factory replacements Product Pictures are for reference - ONLY - as seen on a computer screen color variations against the actual color of the product may vary Due to the manufacturing process, slight material color variations against the model year product may occur Our customer service department is always interested in working with our valued customers. If you have any questions regarding a product you purchased from The CNDCS Canopy Company, please contact our customer service department during normal business hours which are M-F from 8am - 5pm (Central). CNDCS Wholesale Sourcing, LLC reserves the right to change written company policies at any time. A RMA Number is required for all returns, we do this so we can track the return and know what the item is for when we receive it in our warehouse Cancellation of order can only be done, before the item is processed for shipment Customer must contact us for RMA number within 30 calendar days of receipt of the item / product All returned items are subject to a 15% restocking fee We reserve the right to refused the returned product or retain up to an additional 20% fee if the product is returned to us without its original contents or if it is not in its original packaged condition Returns can only be accepted in original packing and packing materials No refunds or exchanges can be made after one month of the date when the product was purchased No refunds or exchanges may be forthcoming due to original product model year color variance Items returned to CNDCS after 60 days will receive store credit All items in an order are shipped at the same time No store credit will be issued after 180 days Customer is responsible for all shipping charges Any return that does not have an a RMA number assigned and written on the outside of the box - will be refused and returned to customer The CNDCS Canopy Company does not accept COD shipments The CNDCS Canopy Company sells factory replacement parts and does not price match with other companies products Due to manufacturing processes, The CNDCS Canopy Company does not accept returns for color variations All return items are inspected for damage - ( this can take up to two weeks upon receipt of the return ) If you are returning a product: Please contact us for detailed instructions to obtain a Return Merchandise Number ( RMA ) at support@cndcscanopycompany.com within 30 calendar days of the receipt of the item. Please write the RMA number on the outside of the carton / box so the shipping dock can expedite the return and process the refund. All products returned to The CNDCS Canopy Company are inspected for damage and if damage is found that is not from a factory defect, additional charges may apply via refund or a refund may not be granted. Refunds can not be given after 60 days of purchase - If a return item arrives to CNDCS Canopy Company after 60 days, store credit will be granted If you are exchanging a product: If in stock, re-order the correct item and we will ship the item out ASAP Please follow the return process for the original item Special Order Items and Gazebo Metal Frame Parts: Gazebo metal frame part products are special order and may not be canceled, returned or exchanged. If such products are damaged in shipment, we will assist you with freight claims Limited Warranty Policy: The CNDCS Canopy Company offers a 10 calendar day limited defect warranty on Gazebo Canopies and Mosquito Netting ( all other products are excluded ). The CNDCS Canopy Company will replace the gazebo canopy and or Mosquito Netting ( when in stock ), one time, within 10 calendar days of purchase if there is a manufacturing defect. This limited warranty does not cover damage due to neglect, wind, snow, fire misuse or any act of God, nor does this limited warranty cover damage resulting from the canopy not having been securely fastened down nor from improper installation. The CNDCS Canopy Company makes no other warranty and the remedy of repair or replacement is the exclusive remedy The CNDCS Canopy Company reserves the right to inspect all returned canopies and or Mosquito Netting ( may take up to two weeks ) for manufacturing defects. Upon inspection, if the returned Canopy and or Mosquito Netting was damaged due to neglect, wind, snow, fire misuse or any act of God, said returned Canopy and or Mosquito Netting will be returned to customer and no refund or exchange will be granted. Upon inspection, if the returned canopy was found to have a manufacturing defect a new Canopy and or Mosquito Netting will be shipped to the customer and any shipping charges for the said return will be refunded to the customer The CNDCS Canopy Company is not liable for indirect, incidental or consequential damages in connection with the use of any product sold on this website, including any cost or expense of providing substitute equipment or service during periods of non-use. Any defective canopy or part must be sent (shipping pre-paid) and a RMA number must be issued for the return Gazebo Warranty Information: If you purchased a gazebo set ( entire gazebo ), the manufacturer warranty information can be found in the installation manual Are you looking for manufacturer Garden Gazebo Warranty information ?