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General Corporate, Refund, Returns, Cancellation and Product Policies / Instructions:
CNDCS Wholesale Sourcing, LLC strives to make you purchase with us a pleasant and safe experience.
The brand name products that we sell will only fit specific models, manufactures and manufacturer years and therefor will not fit any other model gazebo.
All name brand canopies and mosquito netting we sell are exact, factory replacements
Please make sure the item you purchase, matches the exact model, make and year of the gazebo you own
Our customer service department is always interested in working with
our valued customers. If you have any questions regarding a product
you purchased from The CNDCS Canopy Company, please contact our customer
service department at (815) 345-4920 during normal
business hours which are M-F from 8am - 5pm (Central).
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Cancellation of order can only be done, before the item is processed for shipment
- These policies cover all brand name products, unless otherwise stated in the individual ad
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Customer must contact us for RMA number within 14 calendar days of receipt of the item / product
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Returned item(s) subject to a 30% restocking fee
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Returns can only be accepted in original packing and packing materials
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Customer is responsible for all shipping charges
- Any return that does not have an a RMA number assigned and written on the outside of the box - will be refused
- All back order purchases will be shipped as soon as the product arrives in stock
If returning a product to us please contact us for detailed instructions and to obtain a Return Merchandise Number ( RMA ). Contact support@cndcscanopycompany.com within 14 calendar days of the receipt of the item. Please write the RMA number on the outside of the carton / box so the shipping dock can expedite the return and process the refund.
Please contact us for the return address.
Product Warranty Information:
Due to wholesale pricing, products and items sold are not covered under factory warranty. Although, the merchandise return policy does cover manufacturing defects (see above), please contact support@cndcscanopycompany.com if you have any questions.
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