F r e q u e n t l y  A s k e d  Q u e s t i o n s  ( F A Q )

The CNDCS Canopy Company / CNDCS Wholesale Sourcing, LLC is an independently owned company and is not affiliated with any gazebo manufacturer, store, web commerce site, retailer or other retail outlet

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1.) Does CNDCS sell individual metal frame parts ?

YES - The CNDCS Canopy Company will sell metal frame roof parts - for specific gazebo models

At this time we are manufacturing frame parts for the following models - only:

Sunjoy Madaga
2007 Tiverton SA-585
Sunjoy Hexagon Madison / Hampshire
Sunjoy Grand Casual  

2.) Does CNDCS manufacture gazebos ?

We do not manufacture entire garden gazebo sets and are not responsible for manufacturer warranty issues.

3.) Does The CNDCS Canopy Company have gazebo install instructions ?

YES– but only for specific models at:http://www.cndcscanopycompany.com/gazeboinstallationinstructions.aspx

4.) What does “NOT IN STOCK” really mean ?

At this time of year we only sell what we have currently in stock. Some items are on backorder from our overseas distributor and we place them on our website as soon as they hit our warehouse. We get shipment in frequently this time of year – so – check back with us often. At this time we do not have a notification system on inventory status

5.) When will my item be shipped if in stock?

ASAP – Within 1 - 4 business days

6.) Does CNDCS ship to Canada  ?

Unfortunately, our merchant shipping system will not let us ship or bill to a Canada address

7.) Does CNDCS take orders by telephone ?

Unfortunately, NO - being on-line only, we take advantage of the lower cost of operation and pass the saving on to the customer

8.) How do I return or exchange a product ?

Please follow our return policy at: http://www.cndcscanopycompany.com/return-policy.aspx

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General Information:

Executive Sales Team -
sales@cndcscanopycompany.com

Order Information:

Customer Support and Order Processing -
support@cndcscanopycompany.com

Please fill out the following form and someone from Customer Support will be getting back to you as soon as possible:

Other companies sell replacement canopies and mosquito netting that are NOT original factory replacement parts. The gazebo canopies and mosquito netting sold at the CNDCS Canopy Company are factory replacement products and not replicas. When almost fit is not good enough, insist on original factory replacement Exact Fit and Exact Color parts. The CNDCS Canopy Company offers exact factory replacements of the original, they will fit the gazebo frame exactly as, they should.